Delivery Issues

Printed Magazine

If your magazine issue is running late and you live in the US please wait until the 15th of the month before requesting a replacement. Designs in Machine Embroidery is a bimonthly magazine that is sent out via USPS periodical mail on the 1st of the month and delivery times will vary based on where it is being delivered to and mail volume both at the point of delivery and point of mailing. Normal delivery is between 7 and 14 business days. For delivery to Hawaii and Puerto Rico it can take up to four weeks. For delivery to Canada or overseas please wait until the 21st of the month before requested a replacement.

To request a replacement copy please send an email to customerservices@dzgns.com. Include your full name, mailing address and customer number if you know it. If you experience delivery problems for multiple months please contact us so that we may place your subscription on a Periodical Watch list with the USPS to find the source of the problem.


Digital Magazine

You will receive a push notification to your device as a reminder to view new issues. You can view the issue whenever you wish, it will continue to be available in the app. For more information on the digital magazine and to find our digital magazine FAQs please click here.