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We're moving warehouses! Shipping is currently delayed 5-7 business days. We appreciate your patience!

Customer Service

Please contact us should you need any help or have questions regarding our products or need website/technical support. Please visit our FAQs page to see if your issue is addressed there before submitting a ticket to us.

We are experiencing delays in shipping on some products and FedEx and USPS have heavy shipping volume right now, further delaying delivery, your tracking number will update in your account when your order ships. Please only submit a ticket if it has been more than 21 days since you placed you order.

Inspirations Software Product Support

Support for DIME Inspirations Software, including downloading, installing, registering and other technical issues is available by submitting a help ticket.

Mailing Address

DESIGNS IN MACHINE EMBROIDERY
10495 Olympic Drive Suite 100
Dallas, Texas 75220

Fax: 214-352-3102

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RETURNS & EXCHANGES

Refunds or exchanges of unused/unregistered items purchased directly from DIME within 30 days of receipt.

PRODUCT / WEBSITE QUESTIONS

Need help? Please reach out to us here at DIME customer service.

SHOP WITH CONFIDENCE

Accepting credit card and PayPal payments safely and securely for our customers.

SHIPPING OFFERS

*Free shipping offers are available to the contiguous US only. Shipping cap is at the discretion of DIME and may change.

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Customer Service

Inspirations Software Product Support

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