Customer Service

Please contact us should you need any help or have questions regarding our products or need website/technical support. Please visit our FAQs page to see if your issue is addressed there before submitting a ticket to us. 

We are experiencing delays in shipping on some products and UPS and USPS have heavy shipping volume right now, further delaying delivery, your tracking number will update in your account when your order ships. Please only submit a ticket if it has been more than 21 days since you placed you order. 

If you still need help, you can call or submit a help ticket. Please choose your issue from the list below.

I need help with a download

I want to check the status of my order - it has been more than 21 days

I have a question about a product

Other - my issue is not listed

Toll-free at 888-739-0555

Fax: 214-352-3102


Inspirations Software Product Support

Support for DIME Inspirations Software, including downloading, installing, registering and other technical issues is available at the Inspiration Support page by clicking here.  


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    Mailing Address

    DESIGNS IN MACHINE EMBROIDERY
    10495 Olympic Drive Suite 100
    Dallas, Texas 75220