Refunds & Returns Policy
We accept refunds and exchanges according to the policy listed below. Please contact customer service toll-free at 1-888-739-0555 to begin any refund or exchange on your purchase.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If it not returned in the original packaging you will be charged a restocking fee.
Several types of goods are exempt from being returned.
- Downloadable products
- Opened software
- Opened products containing any electronic media (DVD, CD, etc)
To complete your return, we require a receipt or proof of purchase.
We can only process refunds or returns if you bought your product directly from our website. If you purchased your products from another website or dealer store please return your product to them.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservices@dzgns.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservices@dzgns.com and wait for us to issue you an RMA (return merchandise authorization). Once you have your RMA send your item to:
Dime Emb, LLC
ATTN: Returns Department
10495 Olympic Dr #100
Dallas, Texas, US, 75220.
Please mark your package with the RMA visible on the outside and inside of your packaging.
Once your package is received by us we will then process your exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and (s)he will found out about your return.
Shipping
To return your product, contact us to get your RMA (return merchandise authorization) and then mail your product to 10495 Olympic Dr #100, Dallas, Texas, US, 75220. You will be responsible for paying for your own shipping costs for returning your item. Your RMA number must be visible on the outside and inside of your packaging. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if a return label is provided to you. We do not refund shipping costs for foreign transactions, for any reason.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.