Frequently Asked Questions (FAQs)
We test each of our Snap-Hoops on various machines and models to ensure the proper fit and function. We also publish a machine compatibility chart which you can view here.
Hop on over to Eileen's blog where she explains exactly how to apply your rulers. She even provide a downloadable crosshair design to help. Click here to go the blog.
Yes! We have many videos available on our YouTube channel for how to get the most out of your Snap Hoop along with lots of other DIME products. Visit our YouTube channel here to watch.
Unless your new machine uses the exact same hoops as your previous machine you will not be able to use them or convert them for use. You will need to order a new hoop compatible with your new machine/model.
Extensive research has shown that the position of the magnets on our magnetic hoops does not cause any damage to computerized embroidery machines. The metal frame absorbs the electromagnetic pull which, while strong enough for hooping, is not strong enough to pass through this field. Most commercial machines do not even have magnetic fields in the lower arm assembly.
The use of magnets in this application has been thoroughly tested with no adverse effects. Additionally of all the magnetic hoops we've sold, there has not been a single report of any problem which was caused by magnets properly placed on the hoops.
However, magnets CAN damage magnetic computer data; therefore, use caution. Do not put them in direct contact with diskettes or memory sticks. Some design cards are susceptible as well. To be on the safe side, watch where you put your magnets!
We do not take responsibility for damaged diskettes, memory sticks, design cards or other media that is damaged due to user error.
You will receive an email with the subject line "Dime - Product Download" after your purchase is complete. This is a separate email from your order receipt. Follow the directions in the email to download your product. Please check your spam/junk folder if you do not see the email. Should you encounter any trouble please give us a call or send us an email.
If you purchased a physical product and can't find a download that came with it please visit our download page.
Please visit our Inspired By Dime website to download any design collections, Stitch Swag Purchases or software.
You've come to the right place! Download the Embroidery Tool Shed here and gain access to some powerful tools...all for FREE!
All of the DIME software products are contained within our free Embroidery Tool Shed. Simply download the Embroidery Tool Shed, find your product inside it and complete your registration process from there. You will also find full feature demos of all our software within the Tool Shed.
If you need specific instructions for installing Perfect Stitch Viewer, please click here.
Thanks for making the switch to Exquisite! It is a high-quality thread at a value price and we know you will love it. We have a color conversion chart you can download here that will help you to match Exquisite thread to many popular brands you may have used in the past.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so make sure to sign up for our weekly emails.
It depends on where you are. Orders are processed in the order they are received and will take 5-7 business days to arrive once shipped. Overseas deliveries can take double that time. Tracking information will be provided as it is available.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.